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Xcel Leisure Centre

01932 260300

Waterside Drive
Walton On Thames
KT12 2JG

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Could try and Xcel some more for the folks of Walton on Thames

For a council run leisure centre, you have to say Walton on Thames’ Xcel is very good. However, membership isn’t that cheap so I can understand people’s grips with the customer service. I noticed these too a while back but they seem to have some new faces that are a lot more friendly. Service at the counter can still be a little slow though.

By wowwowwalton at 17:27 on 05/08/11

      
 
      

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3 Reviews of Xcel Leisure Centre

       
  • Profile image for wowwowwalton

    Could try and Xcel some more for the folks of Walton on Thames

       

    For a council run leisure centre, you have to say Walton on Thames’ Xcel is very good. However, membership isn’t that cheap so I can understand people’s grips with the customer service. I noticed these too a while back but they seem to have some new faces that are a lot more friendly. Service at the counter can still be a little slow though.

    By wowwowwalton at 17:27 on 05/08/11

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  • Profile image for Sam_hilton

    Customer Service is Poor!

       

    i agree with you about the customer service. The whole place is so great, with brilliant facilities, easy parking and an excellent location. However, the staff on reception are a bit grumpy! Also, the price of the small soft play area, which incidentally smelt a bit like used nappies one time I was there, is a bit steep - £3.50 and we were only in there for an hour!

    By Sam_hilton at 16:43 on 13/12/10

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  • Profile image for MIKENEWS

    Leisurely approach to customer service

       

    Xcel has fab facilities, is very child friendly and, on the whole, is very clean. Also the staff in most areas are very good but as you can guess here comes the moan! What is it with some of the reception staff? rude and unhelpful. And would a smile, the odd please and thank you really hurt. As the first people you meet at the door, some of them are really letting the place down.

    By MIKENEWS at 20:02 on 11/08/10

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